Abstract Purpose – This paper aims to report on an empirical case study, (single case multi-site) employing both a ‘‘hard’’ and ‘‘soft’’ method. The tangible, visible component of the study was the production of a database whose fields were to … Continue reading →

Studi kasus terhadap manajemen pengetahuan pada The Frederick Sanitation Authority, perusahaan yang bergerak dalam bidang pelayanan air dan gorong-gorong. FCSA mengoperasikan tiga pabrik pengolahan: dua air dan satu air limbah. FCSA didirikan pada tahun 1974 sebagai layanan terpusat air dan … Continue reading →

ABSTRACT The American Water Works Association Research Foundation (AwwaRF) and Water Environment Research Foundation (WERF) co-funded a research project titled “Succession Planning for a Vital Workforce in the Information Age.” This study began in January 2003. This study was driven … Continue reading →